Terms of service

Terms of Service – Kelmovo

Overview

Welcome to Kelmovo. These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use our website, purchase our products, or interact with our services.

The terms "we", "us", and "our" refer to Kelmovo. Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Website Use & Account Information

By using our website, you confirm that you are legally able to enter into an agreement and that any information you provide is accurate, complete, and up to date.

When placing an order, you may be required to provide information including:

  • Name

  • Email address

  • Billing information

  • Shipping address

  • Payment information

You are responsible for ensuring that all information provided is correct.

You are responsible for maintaining the security of your account information and any activity associated with your account.

2. Products & Product Information

At Kelmovo, we make every effort to accurately display our products, including colors, textures, sizes, and descriptions.

Please note that:

  • Product colors may vary slightly depending on your screen settings.

  • Human hair products may have natural variations in texture and appearance.

  • Images may differ slightly due to lighting conditions.

All product information, prices, availability, and promotions may be updated or changed at any time without notice.

Kelmovo reserves the right to limit quantities or discontinue products at our discretion.

3. Orders

When you place an order through Kelmovo, you agree that:

  • All information provided is accurate.

  • You are authorized to use the payment method provided.

  • You accept responsibility for reviewing your order before completing checkout.

Kelmovo reserves the right to accept, refuse, or cancel any order for reasons including:

  • Suspected fraudulent activity

  • Incorrect pricing information

  • Product availability issues

  • Incorrect customer information

Orders cannot be modified or cancelled once processing has begun.

Returns and refunds are handled according to our Return Policy.

4. Pricing & Payment

All prices displayed on our website are subject to change without notice.

The final price charged will be the price shown at checkout.

Prices may not include:

  • Shipping fees

  • Taxes

  • Customs duties

  • Import fees

Customers are responsible for providing accurate payment information.

By completing a purchase, you confirm that:

  • Your payment information is valid.

  • You are authorized to use the payment method.

  • You agree to pay all charges related to your order.

5. Shipping & Delivery

Kelmovo works to process and ship orders as quickly as possible.

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery delays may occur due to:

  • Shipping carrier delays

  • Customs processing

  • Weather conditions

  • Holidays

  • Events outside of our control

Kelmovo is not responsible for delays caused by third-party shipping providers.

Please review our Shipping Policy for additional information.

6. Intellectual Property

All content on the Kelmovo website, including but not limited to:

  • Logos

  • Brand names

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Videos

is owned by Kelmovo or licensed for our use.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

7. Third-Party Services

Kelmovo may use third-party services and applications to improve our shopping experience, including payment providers, analytics tools, marketing platforms, and shipping services.

We are not responsible for the content, policies, or practices of third-party services.

Your use of third-party services is subject to their own terms and policies.

8. Shopify Platform

Kelmovo is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services.

However, purchases made through our website are transactions directly between you and Kelmovo.

Shopify is not responsible for products purchased from Kelmovo, including product quality, delivery, returns, or customer service issues.

9. Privacy

Your privacy is important to us.

Personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge and agree to our collection and use of information as described in our Privacy Policy.

10. Customer Reviews & Feedback

If you provide reviews, comments, photos, suggestions, or other feedback, you grant Kelmovo permission to use this content for marketing, promotional, and business purposes.

You confirm that your submitted content:

  • Is accurate.

  • Does not violate third-party rights.

  • Does not contain illegal or harmful material.

Kelmovo reserves the right to remove content that violates these Terms.

11. Errors & Updates

Occasionally, our website may contain errors relating to:

  • Product descriptions

  • Pricing

  • Availability

  • Promotions

  • Shipping information

Kelmovo reserves the right to correct errors, update information, or cancel orders affected by incorrect information.

12. Prohibited Activities

You agree not to:

  • Use our website for illegal purposes.

  • Attempt to damage or disrupt website functionality.

  • Copy or misuse website content.

  • Submit false information.

  • Engage in fraudulent activities.

  • Upload harmful software or malicious code.

Kelmovo reserves the right to restrict access to users who violate these Terms.

13. Disclaimer

Kelmovo provides products and services on an "as available" basis.

We do not guarantee that:

  • Website access will always be uninterrupted.

  • Information will always be completely error-free.

  • Products will exactly match every customer's expectations.

Natural variations may occur with human hair products.

14. Limitation of Liability

To the maximum extent permitted by law, Kelmovo shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Website use

  • Product use

  • Shipping delays

  • Third-party services

  • Losses arising from purchases

15. Indemnification

You agree to protect and hold Kelmovo harmless from claims, damages, or expenses resulting from:

  • Your violation of these Terms.

  • Your misuse of our website.

  • Your violation of applicable laws or third-party rights.

16. Changes to These Terms

Kelmovo reserves the right to update or modify these Terms of Service at any time.

Changes will become effective once posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Kelmovo Customer Support

Email: contact@kelmovo.com

Business Name: Kelmovo