Welcome to Kelmovo’s FAQ page. Find answers to common questions about our human hair wigs, lace front wigs, glueless wigs, shipping, returns, and wig care. If you need additional assistance, our customer support team is always ready to help.

About Kelmovo Wigs

Are Kelmovo wigs made with real human hair?

Yes. Kelmovo offers premium human hair wigs designed to provide a natural look, soft texture, and realistic movement. Our human hair wigs can be styled, curled, straightened, and customized just like natural hair.

What types of wigs does Kelmovo offer?

We offer a wide range of premium wig styles, including:

• Human Hair Wigs
• Lace Front Wigs
• HD Lace Wigs
• Transparent Lace Wigs
• 13x4 Lace Front Wigs
• 13x6 Lace Front Wigs
• Glueless Wigs
• Wear & Go Wigs
• Straight, Body Wave, Water Wave, Deep Wave, and Curly Wigs

How do I choose the right wig?

Choosing the right wig depends on your preferred style, lace type, length, texture, and wearing experience.

• Beginners may prefer Glueless Wigs or Wear & Go Wigs.
• Customers looking for the most natural hairline may prefer HD Lace Wigs or Transparent Lace Wigs.
• Customers who want more styling flexibility may choose 13x4 or 13x6 Lace Front Wigs.

Wig Quality & Features

How long do Kelmovo human hair wigs last?

With proper care and maintenance, a high-quality human hair wig can last from several months to over a year depending on how frequently it is worn and how it is cared for.

Can I wash and style my human hair wig?

Yes. Kelmovo human hair wigs can be washed, conditioned, curled, and straightened. We recommend using gentle hair care products and avoiding excessive heat to maintain softness and longevity.

Can I dye my human hair wig?

Yes, human hair wigs can generally be colored. However, we recommend professional coloring to protect the hair quality and achieve the best results.

What lace type should I choose?

• HD Lace: Ultra-thin lace with an invisible, natural finish.
• Transparent Lace: Lightweight lace that blends with various skin tones.
• 13x4 Lace: Provides a natural front hairline with flexible parting.
• 13x6 Lace: Offers more parting space and styling versatility.

Shipping & Orders

How long does shipping take?

Shipping times vary depending on your location and order processing time. After your order is shipped, you will receive tracking information by email.

Do you provide order tracking?

Yes. Once your order has been shipped, Kelmovo will send tracking details so you can follow your package.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist before the order is processed.

Returns & Exchanges

What is your return policy?

Kelmovo accepts returns according to our Return Policy. Products must meet return requirements and be in their original condition.

Can I return a wig after trying it on?

For hygiene reasons, wigs must be returned according to our return guidelines. Please ensure the lace is not cut, the wig is not altered, and tags remain attached when requesting a return.

What should I do if I receive a damaged item?

If your order arrives damaged or incorrect, please contact Kelmovo customer support with your order details and photos so we can assist you.

Wig Care

How should I care for my human hair wig?

To maintain your wig’s beauty:

• Use sulfate-free shampoo and conditioner.
• Avoid excessive heat styling.
• Store your wig properly when not in use.
• Brush gently with a wig comb or soft brush.
• Keep the lace clean and protected.

How do I store my wig?

Store your wig on a wig stand or in a clean storage bag. Keep it away from direct sunlight, moisture, and excessive heat.

Need More Help?

If you have any questions about our human hair wigs, lace wigs, orders, or wig care, please contact the Kelmovo support team. We are happy to help you find the perfect wig style.